Store Policy
Customer Care
Knowing that our customers aren’t left with any questions or concerns is highly important for us as a company. That is why our customer care policy requires a customer care of high quality.
Our contact service consists of the following points:
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Questions about orders regarding shipping/returns can be asked through our mail which will be answered within 24 hours.
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Questions related to any other topic can be asked through our mail which will be answered within 48 hours.
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Get in touch trough: ecolution-ibl@hotmail.com
Other possibilities to get in contact:
Instagram: Ecolution.official
Privacy & Safety
Who has access to your data?
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Your legal data is only available and accessible to those who need it to carry out processing, the Ecolution team. Your data will not be shared with any suppliers, subcontractors or independent third parties.
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Payment safety
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To ensure customer safety and avoid scammers when operating with payment links, Ecolution differs itself by sending links attached with invoices. As a company we do not send links with no invoice attached. Our invoices are recognized by our company logo.
Additionally, we will send through your preferred communication media, a verification as soon as the payment has been received.
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I have a complaint, who do I contact?
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We take data protection seriously and therefore have dedicated customer service for all your questions regarding the privacy and safety of your legal data. If you have any complaints about how Ecolution processes and protects your personal data and privacy, you can reach us at any time at ecolution-ibl@hotmail.com.