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faqs

  • Do you ship internationally?
    Unfortunately we do not ship internationally at the moment. Contactus via email to see what we can arrange for you.
  • When will I receive my Ulla device?
    As we ship the orders by hand, you will receive your order within 5 business days. Tracking of the order will be notified through e-mail once it leaves the distribution center.
  • How much does shipping cost?
    As we currently only ship within the Netherlands, there are no extra shipping costs included. However, if the customer opts for express delivery, this is possible for an additional cost.
  • Do you provide gift packaging with my order?
    The Ulla devices come in their own box and are packaged in our sustainable packaging. However, if you want to gift an Ulla for a special occassion, we provide the option of attaching a ribbon to your box for an additional price.
  • I received the wrong Ulla device. What do i do?
    In the case of receiving the wrong Ulla device, please contact us as soon as possible through our email. If the battery tag is not removed, we will exchange the Ulla personally.
  • What shipping providers do you use?
    The Ecolution team delivers 75% of the orders personally within the Netherlands. The remaining 25% will be delivered by Postnl.
  • I have received a broken Ulla device. What do I do?
    Orders that have been made trough us whereas customers would like to exchange it, goes as follow: Mail us via ecolution-ibl@hotmail.com with your receipt and make us aware of the claim you are making and that you would like to exchange the product. The request will be taken into consideration whereas you will receive a reciprocation within 2-3 business days. See our shipping and return policy on our website.
  • How can I track my order?
    As the Ecolution team will deliver 75% of the incoming orders, you will receive a notification of the delivery the day before the delivery date.
  • Does the Ulla device come with a bottle?
    No, you will not receive a bottle when purchasing the Ulla device.
  • Can i return my Ulla if i'm not satisfied?
    Orders that have been made trough us whereas customers would like to exchange it, goes as follow: Mail us via ecolution-ibl@hotmail.com with your receipt and make us aware of the claim you are making and that you would like to exchange the product. The request will be taken into consideration whereas you will receive a reciprocation within 2-3 business days.
  • Which payment methods do you offer?
    You can pay for your order via Tikkie, manual bank transaction and a payment link.
  • I want to switch my Ulla in a different color, how do I proceed?"
    Contact us via our email as soon as possible, so we can come up with a solution as quickly as possible.
  • What is the Ulla device's battery life? Can i replace it?
    The Ulla has a 6-month battery life. The battery can be replaced with a universal coin-cell battery. Simply remove the transparent top of the Ulla and replace the battery.
  • Are the Ulla device's available in more colors?
    Yes, we do provide Ulla device's in multiple colors and designs. These can be found in our online shop.
  • Are the Ulla device's waterproof? Can i wash them?
    No, the Ulla device is not waterproof and cannot be washed. To clean the Ulla, simply wipe it with a damp towel.
  • Can I attach the Ulla to any size bottle?
    Yes, you can attach the Ulla to any size water bottle, mug, cup or glass.
  • When does the Ulla device blink?
    The Ulla blinks approximately every 40 minutes to remind you to take a sip
  • Is the Ulla device audible?
    No, the Ulla is a nonaudible device that merely blinks to remind one to drink water.
  • How do I turn on the Ulla device?
    When removing the Ulla device from the box, you simply pull the plastic sticker. After removing this sticker, the device is ready to use.
  • How do i turn the Ulla device off?
    The Ulla is a smart device that does not require an off-button. The device detects the dark with its proximity sensor and turns off by itself. Once it detects the light and movement within its proximity, it turns on automatically.
  • Where can i purchase the replaceable battery for the Ulla device?
    The Ulla contains a universal 2032 coin cell battery that can be purchased at any department store, supermarket, electronic store and dollar store.
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